Shipping policy
Shipping Policy
At Leanny, we are committed to delivering your order safely and efficiently. Please review our Shipping Policy before completing your purchase.
Order Processing
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Orders are processed within 1–3 business days after payment has been successfully confirmed.
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Orders are processed Monday through Friday, excluding weekends and public holidays.
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During peak seasons or promotional periods, processing times may be extended.
Estimated Delivery Times
Delivery times vary depending on the destination:
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United States: 7–15 business days
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Canada: 7–18 business days
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Europe: 7–20 business days
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Australia & New Zealand: 8–20 business days
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Other International Destinations: 10–25 business days
These delivery estimates are not guaranteed and may vary due to circumstances beyond our control.
Shipping Costs
Shipping costs are calculated during checkout based on the destination and selected shipping option.
From time to time, Leanny may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become available after your package has been dispatched.
Shipping Delays
While we work hard to deliver orders on time, unexpected delays may occur due to:
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Customs inspections
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Severe weather conditions
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Carrier service interruptions
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Public holidays
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High shipping volumes
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Other unforeseen circumstances
Leanny is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete shipping address is provided and the package is returned to us, additional shipping fees may be required to resend the order.
If the customer chooses not to have the order reshipped, the refund will exclude any original shipping costs and other non-recoverable fees.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact our Customer Support team within 7 days of the expected delivery date.
We will work with the shipping carrier to investigate the issue and determine the most appropriate solution.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Email: contact@leanny.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)